There’s a lot of buzz around the imminent launch of Microsoft’s Skype for Business, and for good reason. The launch will be a rebrand of, but also an update to, the excellent Lync platform. The hype preceding this launch tells us one thing in particular; the business world loves Lync. 60% of enterprises are either considering or deploying Lync as its Voice Platform. Everybody wants Lync and its momentum is so huge that organisations that historically wouldn’t have considered it now recognise the value it can offer.
What does this mean for Polycom though? Well, 76% of all phones sold with Lync are Polycom endpoints. Polycom has 40+ video, voice and content sharing solutions interoperable or optimised to work with Lync. It’s because of this tight bond between Polycom and Lync that we launched the product everyone is talking about.
The pervasiveness of Lync throughout the enterprise means that organisations have already invested a fair amount in infrastructure, endpoints and training for employees in order to ensure that the Lync workflow is integrated into the business processes. Evidence shows that customers who have built the Lync platform into their processes in this way save up to 30 minutes a day, shrink project times by 10%, and increase proposals delivered and won by 20%.
But large enterprises are slow moving beasts, especially when it comes to IT.
Many organisations have legacy systems which predate the entry of Microsoft into the UC arena, and they aren’t going anywhere. They’ve ended up with siloed products and systems that don’t talk to each other. It reminds me of a scene from BBC drama Downton Abbey, when the Grantham’s become proud early owners of a telephone. Great, but as Mr Carson points out, they need to work out who else has one they can call!
Organisations are aware of the power of Lync beyond IM and presence and are keen to really derive the benefits of voice, video and content collaboration within this interface. They’ve bought Lync and now they want to drive usage and adoption of Lync, they don’t want to have their employees step out of that workflow. RealConnect enables this and luckily for existing Polycom customers this will be included as an automatic upgrade within their service contract.
Ultimately this is the way the UC, communications and technology markets are moving. Customers don’t want to be locked down into proprietary vendor solutions, they want best of breed solutions to work seamlessly. Within a UC context that means presence, IM, video, voice, content, scheduling and email is brought together by the Lync platform. The end user doesn’t care which vendor supplies what part, they just want it all to work together in an interface they understand. Users are beyond the days of mobile contracts that only allowed them to call others with the same operator. In the same way they expect any-network minutes they expect to be able to reach out to any of their contacts via any of the Lync communications methods. Thank goodness for RealConnect!