Budgets are tight and given the reliability of modern technology, it might be tempting to think that support for your video, voice, or cloud collaboration solution is an expense that may not be necessary. But there are solid business reasons to invest in Polycom support – solutions such as video collaboration have become mission-critical and increasingly sophisticated, so the classic break/fix model is rapidly being enhanced by support programs focusing on individual customer success and positive business outcomes.
Alongside our Premier, Advantage, and Advantage Plus support services at Polycom, there are now more than 40 different ways in which these services can be tailored to meet your particular needs. And you can find all you need to know about them by downloading our new whitepaper, ‘Which support service is right for you?’
What are the options, and what can they do for me?
Determining which Polycom support service works best for you depends on a range of factors, such as whether your collaboration solution fulfils a mission-critical role within your business; is experiencing increasing utilization and adoption; requires 8x5 or 24x7 support; or you want to access direct input from Polycom subject matter experts to help optimize your solution and its operation.
And now you can mix and match our Premier, Advantage, and Advantage Plus services to meet the requirements of your environment. For example, if you’re operating a global video collaboration infrastructure, you’ll almost certainly want to cover this with Advantage for its 24x7, ‘follow the sun’ support. However, as your endpoints are unlikely to be needed out-of-hours, 8x5 support for these may be more appropriate. For example, Polycom gives you the flexibility to reduce support costs by choosing Advantage for your collaboration infrastructure, Premier support for the majority of your video endpoints, and if you want, Advantage support for endpoints used by your C-level or high profile, power users.
We also have cloud and voice support offerings – including our enterprise-focused Technical Phone Support for Audio Endpoints, and new low cost Limited Lifetime Hardware Replacement service. There are ways in which you can tailor support to meet your requirements in areas such as endpoints, onsite support, new Advantage Plus modules, Skype for Business and Microsoft integration, immersive telepresence, security and more.
The Polycom support portfolio may have evolved substantially since you last reviewed your options, so download the whitepaper now to read examples of positive business outcomes being experienced by a wide variety of organizations and learn ‘Which support service is right for you?’