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Guest Blog: Charlie James, EMEA Microsoft Alliance Director

 

Charlie James.jpgWe’ve had a busy first half of 2016, and during this period we made some exciting strategic announcements with Microsoft, such as our plans to certify the Polycom® CX5100 and Polycom® RealPresence Trio™ and we discussed how this enhances the Polycom® RealConnect™ offering, in addition to its newest feature – the one click connection and 360 degree Roster View.

 

Customers are increasingly coming to us with the age-old dilemma of making different multiple video systems work together – seamlessly and simply. Polycom has cracked it with Polycom RealConnect.  Adopting Polycom RealConnect means simplifying communication by leveraging native Microsoft Outlook calendaring and bringing everything and everyone together through click to join across devices. 

 

There are several benefits as a result of implementing Polycom RealConnect for Skype for Business, such as improved engagement, driving adoption, information sharing, cross collaborating and greater interoperability. Want to understand how? Read on…

 

Engagement

Customers simply want communication technologies to work together seamlessly and cost effectively. Until Polycom RealConnect was introduced Skype for Business video conferencing users could not meet or share content with participants using other video platforms, proving to be a difficult process for end users. To improve the user experience for our customers, Polycom RealConnect eliminates this barrier which ensures everything works together and provides each end user with the familiar communication experience they’ve grown accustomed to. There is no need to learn complex dialling codes or new platform behaviours, resulting in efficient use of business time and less on learning a new service. Additionally, the new enhanced Roster View enables every participant to be able to see who is in the room, on your screen so you share content as you would in a traditional meeting environment to ensure everyone is on board, productive and engaged throughout each meeting.

 

Adoption

If you’ve recently added voice or video to your organisation as a collaboration solution, or you’ve had video for a while and you want to expand your deployment, you should work on a plan to make sure your employees use and embrace Polycom RealConnect. Depending on where you are in your adoption journey, you may require multiple steps to get from where you are today to where you want to be. Identifying technology champions within your organisation, optimising the workplace and training employees is just the start to creating your workplace of the future.

 

Skype for Business has become one of the most widely-used communication tools in business today. Polycom RealConnect allows Skype for Business users to connect seamlessly with users on other video solutions using a single workflow that makes the experience familiar for all users, regardless of what device they are using and it matters because adoption is reflective of ROI and it could be greatest way to achieving that ROI. Polycom RealConnect drives adoption.

 

Information Sharing

The information sharing ability ensures a higher level of engagement in real time, providing an opportunity to enable bi-directional content sharing (desktop, program share) across Skype for Business clients and legacy video endpoints, shown as high quality content stream in real time with all participants. Polycom RealConnect enhances the Skype for Business client user experience by enabling employees to better engage with the workplace without breaking the workflow, having to join a virtual meeting room or co-space

 

Inclusion

Cross border collaboration ensures there is inclusion of all meeting participants and everyone feels as though they are working together within a collective workforce, this improves levels of productivity and efficiency as well as reducing meeting times, a valuable tool for time management. Additionally, the ‘One click to call’ enables participants to join a Microsoft Skype for Business meeting from any device, in any location and with the newly added feature, Roster view, meeting participants are visible regardless of what technology they are using and another fantastic new feature is the panoramic, wide-shot to include those sitting in dedicated immersive rooms.

 

Interoperability

In partnership with Microsoft, Polycom offers the broadest portfolio of interoperable voice and video solutions designed for Skype for Business and Skype for Business online in Office 365. Polycom RealConnect technology can be enabled through Microsoft-qualified video interop solutions including the Polycom® RealPresence® Platform and the Polycom® RealPresence ClaritiTM collaboration infrastructure solution.

 

For further insight on Polycom’s solutions with Microsoft Skype for Business, visit Polycom’s website.

 

Follow the author @CharlieOJames

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