• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, 

 

Setup: VOIP phone connected to Blackwire 7225.

 

The scenario is; We have application which uses ALSA APIs to open configure Playback, Capture and close the device, these operation are performed in loop.

After some loops the configuring playback for headset  will result in timeout while setting HW parameters.

 

error: 'usb_set_interface failed (-110)'

This will slowdown our system for a while and recovers.

This issue was not seen with FW version 1046, however it got introduced in latest FW i.e 1063 onwards.

 

As we see in our analyzer we see there is no response from headset for commands, we believe issue is with the headset, therefore we need your support to resolve this issue.

 

Is such issues reported? 

Let us know if you need more logs to analyze.

 

 Thanks in Advance.

 

2 REPLIES 2
HP Recommended

Hello @Gautham 

 

I am unsure if this is a supported use case but please contact headset.helpline@poly.com or regional support can be found here:

 

https://www.poly.com/us/en/support/contact

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Okay, thanks! 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.