Plantronics + Polycom. Now together as Poly Logo

21688. RPG V6.1.7 throwing an error, Resolution too low.

Occasional Contributor

21688. RPG V6.1.7 throwing an error, Resolution too low.

  EU generally use BlueJeans but we couldn't replicate in a P2P H.323 call.  BJ say they aren't generating the error.  Community and Polycom KB don't throw any previous issues.  CDR H.264HP mostly @ 720p.  Anyone know why the RPG is throwing this error message?

Message 1 of 2
1 REPLY 1
Esteemed Contributor

Re: 21688. RPG V6.1.7 throwing an error, Resolution too low.

Hi @peter.thompson@scansource.eu,

 

how is your default call speed? Did you activate dynamic bandwidth under network settings? Try to disable it and try again.

Message 2 of 2