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3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

SOLVED
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Frequent Advisor

3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Model: StudioX30
Software Version: 3.1.1-216122
MAC Address: 00:e0:db:55:34:80

I have Studio X30s & X50s in Zoom Room mode and they are broadcasting in Wi-Fi and there is no means to disable it. Previously I could change the provider back to Poly, disable Wi-Fi under Security - Wireless Security (confirm that the device is no longer broadcasting), change the provider back to Zoom Rooms and Wi-Fi is back on because every time I change the provider the device is reset.  

There has to be a definitive means to disable Wi-Fi in Poly Partner mode. Due to security reasons we cannot have network connected devices broadcasting an SSID. 

-James
Message 1 of 19
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Hello jbass@srcinc ,

 

Please check >here< as I just posted a REST API solution for the issue you see.

 

I have updated my colleague and he can officially work the ticket with our engineering team

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 19
18 REPLIES 18
Frequent Advisor

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Also under:
Network, Wi-Fi Network, Choose Network Type is set to "No Secondary Network"

Message 2 of 19
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Polycom Employee & Community Manager

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Hello jbass@srcinc ,


Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.


Your new issue should be opened in support.

 

In order to raise a support ticket, for Video products you usually need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 19
Highlighted
Frequent Advisor

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

I rolled back to 3.1.0-214052 and disabling Wi-Fi via Wireless Security remains after switching the provider from Poly to Zoom Rooms.

Looks like a bug in 3.1.1-216122.

 

-James

Message 4 of 19
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Frequent Advisor

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Message 5 of 19
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Polycom Employee & Community Manager

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Hello

 

was this reported to Poly and if yes what is the ticket reference?

 

best regards 

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 19
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Frequent Advisor

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Service Request Number 1-17430481421

Message 7 of 19
Highlighted
Polycom Employee & Community Manager

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Hello jbass@srcinc ,

 

Please check >here< as I just posted a REST API solution for the issue you see.

 

I have updated my colleague and he can officially work the ticket with our engineering team

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 19
Highlighted
Frequent Advisor

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Hi Steffen,

Thanks for posting that, I'll give it a try shortly and report back. 
Will this solution remain permanent or will it revert back to it's original setting following a firmware update? 

Thanks again,
James

 

Message 9 of 19
Highlighted
Polycom Employee & Community Manager

Re: 3.1.1-216122 - Unable to disable Wi-Fi in Zoom Rooms mode

Hello jbass@srcinc 

 

I have not tested this if it survives a firmware upgrade and I can only recommend you work this further with the support engineer assigned to the ticket.

 

They will keep you up to date and can comment on a potential fix etc.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 19