Solved! Go to Solution.
Hello jbass@srcinc ,
Please check >here< as I just posted a REST API solution for the issue you see.
I have updated my colleague and he can officially work the ticket with our engineering team
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Also under:
Network, Wi-Fi Network, Choose Network Type is set to "No Secondary Network"
Hello jbass@srcinc ,
Welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
Your new issue should be opened in support.
In order to raise a support ticket, for Video products you usually need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
I rolled back to 3.1.0-214052 and disabling Wi-Fi via Wireless Security remains after switching the provider from Poly to Zoom Rooms.
Looks like a bug in 3.1.1-216122.
-James
Still an issue in today's release of 3.1.1-216125.
Hello
was this reported to Poly and if yes what is the ticket reference?
best regards
Steffen Baier
Service Request Number 1-17430481421
Hello jbass@srcinc ,
Please check >here< as I just posted a REST API solution for the issue you see.
I have updated my colleague and he can officially work the ticket with our engineering team
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hi Steffen,
Thanks for posting that, I'll give it a try shortly and report back.
Will this solution remain permanent or will it revert back to it's original setting following a firmware update?
Thanks again,
James
Hello jbass@srcinc
I have not tested this if it survives a firmware upgrade and I can only recommend you work this further with the support engineer assigned to the ticket.
They will keep you up to date and can comment on a potential fix etc.
Best regards
Steffen Baier