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5 HDX units lost IP configuration settings

Occasional Visitor

5 HDX units lost IP configuration settings

Hi all,


All 5 of our HDX units lost all their IP configuration settings at the same time.  Has anybody ever experienced anything like this before?  We were having some network issues at the time, could this have been a contributing factor?


Thanks in advance for your comments.

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Polycom Employee & Community Manager

Re: 5 HDX units lost IP configuration settings

Hello BrendanH,

welcome to the Polycom Community.

The HDX can under certain circumstances return in an OOB / Out of Box state.


Most likely this explains why 5 units did this at the same time.


More information can be found in the Polycom knowledge base => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2