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7000 HD no longer shows video during 3 way calling just voice

Baikowski1
Occasional Visitor

7000 HD no longer shows video during 3 way calling just voice

Have a 7000 HD set up for three way calling.  Router was taken out due to a power surge. New router installed.

Now video conferencing works 1 to 1 but when trying to bring in 3rd party all screens go black.    Is this a bandwidth problem?

 

 

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1 REPLY 1
RJanis
Polycom Employee

Re: 7000 HD no longer shows video during 3 way calling just voice

Hello Baikowski1,T

 

This may actually be port related, can you check the router configuration and ensure that is has the following ports forwarded to your HDX IP address:

 

TCP 1720, 3230-3243

UDP 3230-3285

 

You may also want to try ensuring Fixed-Ports is enabled on your HDX by navigating to:

 

System > Admin Settings > Network >  IP > Firewall 

 

Check the box for fixed ports, leaving the starting port as 3230 for both fields.

 

 

With these steps performed, do you still have this issue?

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