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AES Encryption between V500(64) and HDX 7000

BMWJ
Occasional Visitor

AES Encryption between V500(64) and HDX 7000

I am trying to enable AES encryption between a V500(64) and an HDX 7000.  I have updated my software on the V500 to V9.0.6.2, which is the latest.  The HDX 7000 is new. 

 

I can enable AES encryption on the V500 under admin, general, security.  I then Set the HDX 7000 to require AES encryption on all calls. 

 

when I try to connect to the HDX 7000 from the V500, it states that it could not make the connection becuase of Permission or security issues. 

 

when I disable encryption on both ends, they connect and work fine.

 

what do I need to do to enable AES encryption between these 2 devices and have it work properly? ]

thanks

Message 1 of 4
3 REPLIES 3
Kendo
Polycom Employee

Re: AES Encryption between V500(64) and HDX 7000

It is very possible that AES is being blocked somewhere in the network.  A firewall perhaps.

Ken
Polycom
Sr. Product Support Technician
Message 2 of 4
BMWJ
Occasional Visitor

Re: AES Encryption between V500(64) and HDX 7000

Thanks for the reply Ken.   My V500 is connectly directly to the internet, public static IP address. no firewall. 

the HDX on the other end,  also has a public static IP address.  I'll have to ask if it's behind a firewall. 

 

to your knowledge, should the V500 and the HDX 7000 be able to communicate using AES encryption?

Message 3 of 4
Kendo
Polycom Employee

Re: AES Encryption between V500(64) and HDX 7000

Yes AES is supported on the V500, If you have the older 64mb version the AES can only be turned on or off. The 'When available' setting is not available.

 Still sounds like a firewall. Here is one example from the VSX release notes.

 

Cisco currently does not support AES or H.239 in the “fixup protocol h323

h225 1720”.

 

release notes can be found at this link, Search the document for AES

http://support.polycom.com/PolycomService/support/us/support/video/v_series/v500.html

Ken
Polycom
Sr. Product Support Technician
Message 4 of 4