• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Q :

Dear team,

I found one issue at using Real Presense Group 500.

Sometimes, abnormal color of camera did displayed from screen.

We already change the cables and reboot the terminal, but same issue coming after 5min.

Refer to attached photo and please advise us.

 

Best & regards.

 

3 REPLIES 3
HP Recommended

Hello @jsolution,

welcome to the Polycom Community.

 

The Video FAQ clearly ask's for certain information once a new post is created:

 

  • Provide the Software Version of your video conferencing endpoint
  • Provide the Model of the Polycom device
  • Provide the Platform / Protocol that is being used for a call (LYNC,Skype for Business,H.323 or SIP)
  • If possible provide the MAC Address or Serial of the device
  • If possible provide a Log and either attache them or use the => Code Tag <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear team,

 

1. Refer to attached Log file and Photo (S/N included)

2. Model of the Polycom device is RealPresence Group500

3. Protocol using H.323 and SIP

 

please check this log file and advise us.

 

Thanks & Regards.

HP Recommended

What camera are you using?

 

Is this see both locally and far end?  Is there anything that can change the light in the room, i.e. windows?  Can you send a photo of the room.  Does this occur when the camera is repostioned or when it is static in its movement.  Are you using EE Producer or Director?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.