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Annoying HDX 8000 Home Screen won't go away even during a live call

BPEREZ
Occasional Visitor

Annoying HDX 8000 Home Screen won't go away even during a live call

My company has an HDX-8000 Video / Audio conferencing setup .  System Software 3.1.3-38278.

 

The problem is when I connect a Laptop to the system, I of course see the content of the laptop screen on 1 of the large video screens in the room, the other screen has the content of the in room video camera.

 

Whether a call is active or not I can't remove the HOME screen , it is annoying to have it block the content of the laptop.  I cannot find any way on the remote to cause it to go away.  My understanding is it should automatically go away when a call is started, but does not.  How can this be done ?

 

I have an attached screen-shot.

 

Thank You

Bob Perez (bperez@novell.com)

Message 1 of 6
5 REPLIES 5
GaryMiyakawa
Respected Contributor

Re: Annoying HDX 8000 Home Screen won't go away even during a live call

Try clicking on the "near" button...

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 2 of 6
BPEREZ
Occasional Visitor

Re: Annoying HDX 8000 Home Screen won't go away even during a live call

Gary,

 

I have pressed every button on the remote, nothing helps.  I see no button called "near" on my remote either.

 

Thanks,

Bob Perez

Message 3 of 6
GaryMiyakawa
Respected Contributor

Re: Annoying HDX 8000 Home Screen won't go away even during a live call

Do you have a Polycom Touch Control ?  If so, it will disable all the buttons on the regular remote.

 

I've included a picture of where the near button is located...

 

Do ANY of the button work ?

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 4 of 6
BPEREZ
Occasional Visitor

Re: Annoying HDX 8000 Home Screen won't go away even during a live call

Gary,

 

The screen shot you sent me matches the control I have.  The remote works to the extent that I can highlight different menu selections and drill down into sub-selections fine.  But there is no option to remove the annoying Home screen  from the Video screen.  No button seems to do that, even during a live call.

 

What do you mean when you say  the below ? :

 

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158) www.vtctest.com
New VTC-uRemote Universal remote for GS/HDX/VSX - vtc-uremote.pointsofdata.com

 

Thanks,

Message 5 of 6
GaryMiyakawa
Respected Contributor

Re: Annoying HDX 8000 Home Screen won't go away even during a live call

That is my Signature....

 

Gary M

Wanna' Test your H.323 System? (71.14.2.157 or 71.14.2.158)
cb157.miyakawa.us and cb158.miyakawa.us
www.miyakawa.us
www.codecsidekick.com
Message 6 of 6