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Audio volume problem after connected a Sync 40 to a G7500

Rtsin
Occasional Advisor

Audio volume problem after connected a Sync 40 to a G7500

Hi experts

I'm experiencing a problem while testing a G7500. I connected a Sync 40 to the codec by a BT600 dongle and the connection was successful. But in the Speaker Test I found the audio volume from the Sync is very low that can hardly heard from only 2 meters away. I'm sure the devices are functioning normally. SO there must be a problem, or a bug...is there any workaround?

Your comments are all appreciated.

 

BR

Rick

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Rtsin
Occasional Advisor

Re: Audio volume problem after connected a Sync 40 to a G7500

p.s. Firmware versions are all up to date...G7500 3.6.0.350035, Sync 40 v402.2759.

Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Audio volume problem after connected a Sync 40 to a G7500

Hello @Rtsin ,

 

Welcome back to the Poly Community.


I checked the last couple of release notes and whilst this works I cannot find it as stated as being a supported setup.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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