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Backup HDX 6000

Occasional Advisor

Backup HDX 6000

I have a hdx 6000 and I need a backup but I can not enter by ip because it does not start the computer it is only in the polycom logo that another way I can make a backup that cable and where I connect to the equipment to do it
3 REPLIES 3
Polycom Employee & Community Manager

Re: Backup HDX 6000

Hello armontesm,

welcome back to the Polycom Community.


As it states on the Screenshot attached by yourself please contact Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Advisor

Re: Backup HDX 6000

Thanks I just need to know how to make a backup because I can not access by Ip.
Message 3 of 4
Polycom Employee & Community Manager

Re: Backup HDX 6000

Hello armontesm,

You cannot make a backup as the unit does not boot due the error shown.

 

You must contact Polycom in order to sort out this issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4