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Backup HDX 6000

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Occasional Advisor

Backup HDX 6000

I have a hdx 6000 and I need a backup but I can not enter by ip because it does not start the computer it is only in the polycom logo that another way I can make a backup that cable and where I connect to the equipment to do it
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Backup HDX 6000

Hello armontesm,

welcome back to the Polycom Community.


As it states on the Screenshot attached by yourself please contact Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: Backup HDX 6000

Thanks I just need to know how to make a backup because I can not access by Ip.
Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Backup HDX 6000

Hello armontesm,

You cannot make a backup as the unit does not boot due the error shown.

 

You must contact Polycom in order to sort out this issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4