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Backup and Restore of Realpresence Group Series 500 will not initiate

Occasional Visitor

Backup and Restore of Realpresence Group Series 500 will not initiate

Hi all

 

I am quite frustrated with reseting the unit. I do everything according to the admin  guide but I am unable to get the Group 500 to restore from USB.

 

Are there limitations or "hidden" procedures to to that ?

 

So far I have managed to get the restore to run from local flash but it seems corrupted and will fail. I have a 8 gig usb stic with fat32 format, I have the sw_ketys.txt etc but the unit will not use the external media.

 

sw version 4.3

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