I just installed the Trial Version for Polycom Real Presence Desktop. I connected a VC System with another Office from our Company but the quality wasn’t very good. I saw the band width was never over 512 kbps, maybe that’s reason of the bad quality. Is 512kbps a standard for the trial? Is it possible with this trial to have a band with over 512kbps?
Thanks for answer.
I saw the band width was never over 512 kbps
The RPD is capable of call speeds up to 2 meg.
If, in your case, the call speed is set to 512, you can change this setting on the corresponding configuration page.
Also doublecheck, that the far site can do calls > 512 kb/sec.
If possible, attach a screenshot of your media statistics page (taken during the call) to this thread.