cancel
Showing results for 
Search instead for 
Did you mean: 

Blocking Ghost Calls on Polycom RealPresence GroupSeries 500

Occasional Contributor

Blocking Ghost Calls on Polycom RealPresence GroupSeries 500

Hello,

 

Here is hte information on my Polycom RealPresence GroupSeries 500:

 

Model: Realpresence Group 500

System Software: Realease - 5.0.0-211246

Maintenance/Warranty Status: None/Expired

 

I am getting ghost calls to the polycom.  The person dialing  in is using 1001@polycomIPAddress.  For example, the incomming ghost call looks like, 1001@123.456.78.910.  Note, I did not use the device's real IP address.

 

Can I block the address of the incomming call?

 

<Please Advise>

 

Thanks,

sd1233

Message 1 of 3
2 REPLIES
Highlighted
Valued Contributor

Re: Blocking Ghost Calls on Polycom RealPresence GroupSeries 500

Hi sd1233,

 

A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. But there are several threads about this topic in this community, please use the search function.

Message 2 of 3
Polycom Employee & Moderator

Re: Blocking Ghost Calls on Polycom RealPresence GroupSeries 500

The first recommendation would be to get up to date on the software.  The software you are running is from Sept, 2015.  There have been a host of security updates since then.

 

You can look at the release notes and the Admin Guide for information on security enhancements since then.  This documentation is at www.polycom.com/videodocumentation

 

You can also access the security center at <here> for additional security information.  

Message 3 of 3