Here is hte information on my Polycom RealPresence GroupSeries 500:
Model: Realpresence Group 500
System Software: Realease - 5.0.0-211246
Maintenance/Warranty Status: None/Expired
I am getting ghost calls to the polycom. The person dialing in is using 1001@polycomIPAddress. For example, the incomming ghost call looks like, firstname.lastname@example.org. Note, I did not use the device's real IP address.
Can I block the address of the incomming call?
A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. But there are several threads about this topic in this community, please use the search function.
The first recommendation would be to get up to date on the software. The software you are running is from Sept, 2015. There have been a host of security updates since then.
You can look at the release notes and the Admin Guide for information on security enhancements since then. This documentation is at www.polycom.com/videodocumentation
You can also access the security center at <here> for additional security information.
Hi, i have done update to the latest firmware 18.104.22.168 but also keep receving ghost call:
Hello @Yong JI,
welcome to the Polycom Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Apr 07,2015 Question: How can I prevent Phantom calls to my Video Solution?
Answer: A local Firewall or a Polycom Firewall traversal solution can be utilized to stop this. In order to add this to a possible future Software version in the form of a whitelist please open a Feature Request or check the Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems
In order to request a blacklist / whitelist feature added to the Polycom GroupSeries you would require a feature request.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Sorry for the late reply. The User now have reset the ip and the ghost call had disappeared. But another issue occur. the caller ables to see the user video and audio but couldn't see the caller video and audio at the far end. Kindly advise for such issue occur and any ports is required to open?
User had already open certain ports:
TCP 3230 to 3243
UDP 3230 to 3341
TCP 49152 to 65535
UDP 16384 to 32764
If the far end is not receiving the audio and the video it is most likely the firewall at that end. They need to enable H.323 and / or SIP for videoconferencing in the firewall.
There are test numbers to dial to confirm the issue end, try using 22.214.171.124 or .158 as a test point. It is a heavily used site so it may take more than one try to get throug to it. Located in the Atlanta, GA, USA area.