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CDR Log Entries lost out of the bottom of the CDR Buffer.

Trusted Contributor

CDR Log Entries lost out of the bottom of the CDR Buffer.

Has anyone found a way of capturing CDRs automatically before entries are lost short of manually capturing every dy & duplicating if quiet or still loosing entiries if busy?

Message 1 of 3
2 REPLIES 2
Polycom Employee

Re: CDR Log Entries lost out of the bottom of the CDR Buffer.

Pete,  there is an archive for the CDR.  If you download the  Support Information package from >Diagnostics>  Download logs, then un zip the .tgz file you will find a cdr.tgz which can be unzipped to a cdr.tar which can then be unzipped to a localcdr.csv file and aslo a localcdr_archive.csv. 

I

Ken
Polycom
Sr. Product Support Technician
Message 2 of 3
Trusted Contributor

Re: CDR Log Entries lost out of the bottom of the CDR Buffer.

Ah Ha! Case closed.  Thanks Ken.

 

Pete T

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