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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-15-2014 06:42 AM

HP Recommended

Is anyone else having trouble installing the CMA Desktop client Version: 5.2.5.35726 on Windows 8.1?  A fresh install of the software will open the installer, but fails to continue the install - it just stops without indication of why.

 

Thanks,

Jim

3 REPLIES 3

‎04-15-2014 06:53 AM

HP Recommended

Hello Jim,

welcome to the Polycom Community.

Most likely the root cause is that CMAD is only supported up to Windows 7.

 

Real Presence Desktop is supported for Windows 8 but to my knowledge we currently have no product that officially supports Windows 8.1

 

Please ensure to always check the Release notes accompanying the software in order to verify the supported host operating system compatibility.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-15-2014 12:34 PM

HP Recommended

Thanks for letting me know.  I have been running the CMAD on my windows 8 machine for a few months now, and actually think the culprit might be Adobe Air.  I was testing some things, uninstalled CMAD 5.2.5, tried to reinstall and found it would not let me pass the 'must run Air 2.0 or latter' prompt.  I reverted to Air 4.0 and was able to reinstall and run the app normally.

 

With these things in mind - will there be updates for CMAD to run on Windows 8(.1) and work with the latest Air update?

 

Thanks,

Jim

Was this reply helpful? Yes No

‎04-15-2014 02:29 PM

HP Recommended

Hello Jim,

I doubt there will be much CMAD development as RPD is the latest product range.

 

For more information please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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