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CMA-D Installation error

jjl24
Frequent Visitor

CMA-D Installation error

Is anyone else having trouble installing the CMA Desktop client Version: 5.2.5.35726 on Windows 8.1?  A fresh install of the software will open the installer, but fails to continue the install - it just stops without indication of why.

 

Thanks,

Jim

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: CMA-D Installation error

Hello Jim,

welcome to the Polycom Community.

Most likely the root cause is that CMAD is only supported up to Windows 7.

 

Real Presence Desktop is supported for Windows 8 but to my knowledge we currently have no product that officially supports Windows 8.1

 

Please ensure to always check the Release notes accompanying the software in order to verify the supported host operating system compatibility.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
jjl24
Frequent Visitor

Re: CMA-D Installation error

Thanks for letting me know.  I have been running the CMAD on my windows 8 machine for a few months now, and actually think the culprit might be Adobe Air.  I was testing some things, uninstalled CMAD 5.2.5, tried to reinstall and found it would not let me pass the 'must run Air 2.0 or latter' prompt.  I reverted to Air 4.0 and was able to reinstall and run the app normally.

 

With these things in mind - will there be updates for CMAD to run on Windows 8(.1) and work with the latest Air update?

 

Thanks,

Jim

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: CMA-D Installation error

Hello Jim,

I doubt there will be much CMAD development as RPD is the latest product range.

 

For more information please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4