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CMA and Real Presense Software

Khuram Shahzad
Occasional Contributor

CMA and Real Presense Software

Dear all i am using CMA desktop 5.2.6 and i just install RealPrecence Desktop which work fine but i am not able to acess my contacts as i was accessing in CMA desktop can any one guide me how i access my contacts in RP desktop cma v 5.5.0.ER19 i am using and i also download CMADesktop_5_2_7_54718.tar from polycom site if i install this to cma (guide ne how to install this) my problem will be solved or RP Desktop is not compatible with CMA 4000 kindly reply



Thanks And Best Regards


Khuram Shahzad
Energy Project Support Company
Saudi Arabia
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Polycom Employee & Community Manager

Re: CMA and Real Presense Software

Hello Khuram Shahzad,

welcome back to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Checking the latest RPD release notes 3.4.1 => here <= clearly states:


  • Polycom CMA system version 6.2.5 or later

I suggest you work with your Polycom reseller to upgrade your aging Polycom environment to a currently supported version of CMA or look into newer Polycom solutions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2