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CMAD or RPD installed in a Virtual Desktop enviroment

Occasional Contributor

CMAD or RPD installed in a Virtual Desktop enviroment

We are trying to install either of the desktop clients in a VDI envoronment but are having problems.  The software installs correctly and registers with my CMA but we do not get video from the webcam. The thin client passes the webcam video to skype and google video just fine.


Is there something I am missing or will this not work at all?




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Polycom Employee & Community Manager

Re: CMAD or RPD installed in a Virtual Desktop enviroment

Hello Mark,


we have discussed this in the past. To my knowledge only PC's or Mac's and not virtual instances of these or thin clients are supported.


Best Regards


Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2