Plantronics + Polycom. Now together as Poly Logo

CX5000 and Lync 2013

SOLVED
Occasional Advisor

CX5000 and Lync 2013

Hi, We have a Polycom CX5000 and we're using it w/Windows 7 64 Bit Enterprise and LYNC 2013. I tried to update the firmware but when I try to launch the CX5000 Management Tool a window just flashes but never actually opens.

Something else is when I'm in LYNC and go to my Video Device I get a video under the Polycom CX5000 Active Speaker Video drop down, but as soon as I send an invitation to do a LYNC via video the video disappears and is replace by text that reads: "Can't connect to this camera. Close any active conversations or other programs that are using your camera, and then try again."

Any thoughts on this??

Thank you in advance for any assistance.

Shawn

Message 1 of 12
11 REPLIES 11
Polycom Employee & Community Manager

Re: CX5000 and Lync 2013

Hello ssharnick,

welcome to the Polycom Community.

 

The CX5000Manage.exe is a DOS based tool that neeeds to run in a DOS window.

 

The CX5000 Deployment Guide => here <= describes its usage.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 12
Occasional Advisor

Re: CX5000 and Lync 2013

Thank you Steffen. That seems to have worked...I haven't worked in DOS for years and was confused as to the syntax. I wound up doing a factory reset because someone must have changed the password and when I entered the default password it seems to be working, the cursor is blinking below the "Enter passcode:" line, but it's been like that for about 15 minutes and nothing else is happening. Do you have any idea how long the process will take for the firmware update to complete?

 

Thank you.

 

Shawn

Message 3 of 12
Highlighted
Polycom Employee & Community Manager

Re: CX5000 and Lync 2013

Hello Shawn,

I believe you need to run the CMD window as an Administrator and should show the progress counted in blocks.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 12
Occasional Advisor

Re: CX5000 and Lync 2013

Thank you for your help Steffen! These solutions worked!!

Message 5 of 12
Occasional Advisor

Re: CX5000 and Lync 2013

After the firmware update the attached is what the info screen is reading. Does it look correct?

Polycom Employee & Community Manager

Re: CX5000 and Lync 2013

Hello Shawn,

 

Did you upgrade both files ?

 

More details can be found in our Guru Jeff Schertz page => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 12
Occasional Advisor

Re: CX5000 and Lync 2013

I believe we did. We updated the cpueboot.bin and the .cat as well as the nk.bin and nk.cat. I will look at Jeff's blog again.

Thank you.

Message 8 of 12
Occasional Advisor

Re: CX5000 and Lync 2013

We got the firmware updated after a number of tries and we have the active speaker picture there now instead of the blue generic icon. Now it seems that the panoraminc view that WAS visible on our end isn't there now, but the person on the other end of the call can see the panoramic view. Thoughts?

Thnak you for everything!

Message 9 of 12
Polycom Employee & Community Manager

Re: CX5000 and Lync 2013

Hello Shawn,

I believe the LYNC 2013 client no longer shows the panoramic view as the LYNC 2010 client did.

 

As both clients are provided by Microsoft and the CX5000 is actually a clone of the Microsoft Round Table I suggest to seek further advise from a Microsoft forum.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 12