Our CX5000 camera view does not work in BB Learn 9.1.130093.0 (audio works) . The camera view does work in other programs. So far, no answer from BB. Camera Hardware:1.6.5000.01.6.5000.0(1.6.5000.0)Software1.6.5000.0. Java runtimeexception:putOwnerfailed in buildCaptureGraph error 0x80004002, can not connect to video source. Any suggestions? Thank you!
welcome to the Polycom Community.
From the CX5000 Data Sheet:
One of the following desktop clients is required on computers to which the Polycom CX5000 will be attached:
• Microsoft® Lync™ 2010
• Microsoft Office Live Meeting 2007 – (software version 8.0.6362.128)
• Microsoft® Office Communicator 2007 or 2007 R2 (only Active Speaker video is supported)
It should also be compatible with LYNC 2013 Client and the Skype for Business client.
The device is optimized for LYNC and not a webcam or similar.
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