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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello @Diler,

 

The serial shows it was sold back in 2014 via BCI Communication & Advanced.

 

Have you tried to USB Factory Restore the unit to the latest 1.3.4 release ?

 

Details can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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HP Recommended

I repeated the steps descibed in below link, still no luck.

Factory restoring a Polycom CX5100

In fact I applied all what advised by support team for other having the same issue.

Thank you.

Diler

HP Recommended

Hello,

i have completely same issue.

 

I tried recovering the unit several times as stated in:
https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=B7A81C0B5D1F8E524CA17BFA01F59F...

 

with no luck.

 

Is there anything else to do ?

My serial number of unit is: 43E4FC

 

Thanks for any hep.

 

Martin

HP Recommended

Hello,

i have completely same issue.

 

I tried recovering the unit several times as stated in:
https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=B7A81C0B5D1F8E524CA17BFA01F59F...

 

with no luck. System is still not usable with flashing green led all the time...

 

Is there anything else to do ?

My serial number of unit is: 43E4FC

 

Thanks for any hep.

 

Martin

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