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CX5500 hide menu buttons and softkeys

JN-
Occasional Visitor

CX5500 hide menu buttons and softkeys

Hello,

 

I'm trying to hide some of the menus and softkeys on our CX5500 but it's not seem to be working.

 

I would like to hide/disable the DND, Forward and Messages menu buttons and softkeys.

 

Maybe my XML is wrong? I have;

 

feature.forward.enable = 0

softkey.feature.forward = 0

feature.doNotDisturb.enable = 0

softkey.feature.doNotDisturb = 0

 

Could someone please give some advice? I'm very new at this.

 

UC Software Version 5.0.1.8343

Device Software Version 1.1.1.10117

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX5500 hide menu buttons and softkeys

Hello JN,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jul 11, 2014 Question: How can I disable the Do not Disturb / DND and/or Call forwarding options on the Phone?

Resolution: Please check => here <=


The above and the release notes show:

 

  • UCS 5.1.1 introduced new features and you can now either disable the DND and/or the call forwarding options.

The next CX5500 release will include this but I have no official ETA for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
JN-
Occasional Visitor

Re: CX5500 hide menu buttons and softkeys

Hi Steffen,

 

Thank you for your reply.

 

How do I upgrade my CX5500 UC software to 5.1.1?

 

Or does that get upgraded also during the firmware upgrade process?

 

Thanks,

 

-JN

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX5500 hide menu buttons and softkeys

Hello JN,

as stated above the next Software upgrade 1.1.2 should include the UCS 5.2.0 Software.

 

I have no official ETA for this yet but it is just around the corner.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4