cancel
Showing results for 
Search instead for 
Did you mean: 

CX7000 compatibility with Trio 8800

Occasional Visitor

CX7000 compatibility with Trio 8800

Hello!

 

We have recently deployed a Trio 8800 system with Visual+, that now fails to communicate on video with our existing CX 7000 series. Irrespective of from which end the call is initiated, the video does not show on either side. The audio part works well.

 

For CX 7000, software details are:

 

System Model:  Polycom CX 7000

Serial Number:  FA12122017CED1

HW version: 2.0.0

SW version: 1.1.0.5377

Image version: 20120830.5377

Lync version: 4.0.7577.4087

 

For Trio 8800, these are:

 

Phone Model: Real Presence Trio 8800 with Visual+

Part Number: 3111-65290-001 Rev:A

UC Software Version: 5.4.4.7776

Updater Signature: Release

 

Many thanks in advance.

 

Imran

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: CX7000 compatibility with Trio 8800

Hello Imran,

welcome to the Polycom Community.

Not knowing anything about your LYNC / Skype Infrastructure but the CX7000, according to its data sheet , is only LYNC 2010 compatible and the Trio only LYNC 2013 upwards.

 

The Trio supports LYNC / Skype for Business SVC where the CX7000 only supports the H.264. You could probably have a LYNC 2010 pool and federate this with a LYNC 2013 or Skype for Business pool.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Occasional Visitor

Re: CX7000 compatibility with Trio 8800

Hello Steffen.

 

Thanks for your reply; much appreciated.

 

We are using Microsoft Lync 2013 server for our regular environment. The only odd one now is the CX 7000. I had been informed that there is a newer software version available now for CX 7000 (ours is version 1.1.0.5377), which we will try to apply.

 

Keeping my fingers crossed.

 

Imran

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: CX7000 compatibility with Trio 8800

Hello Imran,

Version 1.2.0 on the CX7000 added Microsoft Lync Server 2013 support so you should be ok.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4