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CX7000 upgrade fail


CX7000 upgrade fail


I'm Viktor Kun from Hungary, to BSC Kft, we are the Hungarian distributor.


Our partner has a CX7000 video endpoint. That is working very well, but, one of update maybe are hitched.

During a meeting or sometime just restart itself. So it's is very strange.



The questions:

How to chack the actual updates, or how to ignore one? How to look behind the front of screen, what happening in background?!


Best regards: Viktor Kun




Message 1 of 4
Occasional Advisor

Re: CX7000 upgrade fail


I have a customer site like Viktor with a CX7000 where the updates are Windows Update to the underlying OS (Windows 7 embedded).  The customer had organised a series of test calls last night and Windows updates forced a (long) restart during one of the calls.  I have read the various CX7000 pdf’s (admin and user) from the Polycom site and there is no mention of how to configure/disable Windows Updates on a CX7000. I thought the .wim update was an OS update too and so was covered by normal upgrade process.


If anyone knows how to stop this please let me know.




Message 2 of 4
Polycom Employee & Community Manager

Re: CX7000 upgrade fail

Hello all,

welcome to the Polycom Community.

This is most likely caused by the company policy on the account used for the CX7000.


The CX7000 itself has the windows updates turned off but this can get overwritten by a company policy.


The only workaround to prevent these updates if the System Admin is unwilling to deactivate these for the account is to upgrade to Version 1.1 and utilize the CX7000 in standalone mode.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Occasional Advisor

Re: CX7000 upgrade fail

Thanks Steffen,

I will pass on to my customer.

Happy Christmas

Message 4 of 4