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Calendaring Services Group 500 -- Microsoft Exchange

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Occasional Contributor

Calendaring Services Group 500 -- Microsoft Exchange

Dear Sir, 

Today I try to setup my Group 500 with Microsoft Exchange but always display non Register, I use autodiscover feater and the Group found my Exchange Server. 

Softaware version : Release - 6.1.7.2-510016

attached the screenshot taken from my Group Web Page . 

 

Message 1 of 4
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Polycom Employee & Community Manager

Re: Calendaring Services Group 500 -- Microsoft Exchange

Hello @Nenday ,

 

Welcome to the Poly Community.

 

Volunteers and Enthusiasts look after the community and will reply if they can. If you need urgent support please open a ticket.


In order to raise a support ticket, you need to usually work with your Poly reseller as they need to do this for you.

End Customers are normally unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 3 of 4
3 REPLIES 3
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Occasional Contributor

Re: Calendaring Services Group 500 -- Microsoft Exchange

Hi Community administrators !!! 
any Help please !! 

 

Message 2 of 4
Highlighted
Polycom Employee & Community Manager

Re: Calendaring Services Group 500 -- Microsoft Exchange

Hello @Nenday ,

 

Welcome to the Poly Community.

 

Volunteers and Enthusiasts look after the community and will reply if they can. If you need urgent support please open a ticket.


In order to raise a support ticket, you need to usually work with your Poly reseller as they need to do this for you.

End Customers are normally unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 4
Highlighted
Occasional Contributor

Re: Calendaring Services Group 500 -- Microsoft Exchange

Dear Steffen, 

thank you for your support and for your interaction, I already Open a Ticket on Support.polycom and didn't get a reply till now. 

so for that I need a quick help to resolve the problem asap. 

Message 4 of 4