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Calendaring service for RPG 500

qlouis76
Occasional Visitor

Calendaring service for RPG 500

Hi,

 

I am having a issue to register calandering service

 

All exchange and Skype for Business are On-premises setup. 

 

I successfully registered the Skype for business server as SIP. Now I wish to register the calandering service, but I'm keep getting an error "Invalid domain, user name, or password. Please check your credentials and try again." when using the Auto discovery feature. 

 

Same error when I enter the server manually. 

 

Please advice

 

 

RealPresence Group 500

HW Version: 18

Release - 5.0.2-290015

 

Thanks

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Calendaring service for RPG 500

Hello qlouis76,

welcome to the Polycom Community.

Checking against the 5.1.2 release notes I am only aware that we list in there that we support Microsoft Skype for Business Server 2015 version 6.0.9319.235.

 

I suggest you check with your Polycom reseller what is officially supported and from what version onwards.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
qlouis76
Occasional Visitor

Re: Calendaring service for RPG 500

Thanks for the reply

 

May I have a list of server capabelity to enable  calandering service. As my customer is using Mircrosoft Exchange Server 2010. 

 

SIP successfully connect with Skype for Business 

 

but the calander service that need to connect with Microsoft Exchange Server is not working. 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Calendaring service for RPG 500

Hello qlouis76,

welcome back to the Polycom Community.

The original post is more than 4 months old. Have you since then changed the software or anything?

 

According to the RealPresence Admin Guide 5.0 we tested against Microsoft Exchange Server 2013 and according to this document => here <= Microsoft Exchange 2010

 

If you still having an issue simply work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4