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Call Encryption Realpresence Desktop

SOLVED
Occasional Advisor

Call Encryption Realpresence Desktop

Hello.
I'm having trouble connecting the RealPresence Desktop in criptogradas calls. All endpoints connect with encryption , but mobile or desktop does not connect.

Error: The server is not available. Please try again later ...

I thank anyone who can help ..
Message 1 of 9
8 REPLIES 8
Valued Contributor

Re: Call Encryption Realpresence Desktop

I am not sure but i was so long when i tried this feature.

 

I think encription is not supported by RPD(Realpresence Desktop) & RPM (Realpresence Mobile)

 

you can cross check to connect call between RPD to RPD and RPD to RPM

 

BR

Yash

BR
Yash
Message 2 of 9
Occasional Advisor

Re: Call Encryption Realpresence Desktop

Hello.
I looked into Manais devices, and given that support for encryption. Using TLS protocols for SIP.

I will again look in the manual to make sure I'm not mistaken.

Thank you, and if you have other information that could help I would appreciate it.

Message 3 of 9
Valued Contributor

Re: Call Encryption Realpresence Desktop

TLS is for SIP i thought you are looking for H.323

 

RPD and RPM both support TLS over IP but i do not thing encreption supported for H.323

 

BR

Yash

BR
Yash
Message 4 of 9
Occasional Advisor

Re: Call Encryption Realpresence Desktop

Yes, that's right.
With endpoints already can do criptogradas calls using the H.323 protocol, but not with SIP. I did a test with endpoint calling via SIP and not I close an encrypted call this protocol.
The difficulty being the SIP protocol, is now know what to change to get the encrypted call.
Thank you, if you discover to to help me thank you. If you can I post here.

Message 5 of 9
Valued Contributor

Re: Call Encryption Realpresence Desktop

Which version of RPD are you using?

 

BR

Yash

BR
Yash
Message 6 of 9
Polycom Employee & Community Manager

Re: Call Encryption Realpresence Desktop

Hello Saulo Correa,

I had already replied to you other post => here <= and it seems you found your fix for it so I and other community members would be grateful if you could specify what you changed to get this working.

 

For this new post here it would be of interest if the RPD is in standalone or hosted mode, what version of RPD and if this is H.323 or SIP and if these are external WAN or internal LAN calls.

 

Please provide details about the infrastructure and their software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 9
Highlighted
Occasional Advisor

Re: Call Encryption Realpresence Desktop

Hello.
post above.
I have already put what had changed to enable encryption on the H.323 protocol.

I'm using the latest version 3.3.
We use the enterprise mode, and the connection is made using the SIP, but already tested with H.323. We use external links but authenticated gatekeep.

Infrastructure.

DMA: 6.0.2
RMX 2000: 7.8.0
Resource Manager: 8.3.0
HDX codec 6000/7000: 3.1.2-35267

Thanks for your help.

Message 8 of 9
Occasional Advisor

Re: Call Encryption Realpresence Desktop

To make calls encrypted RPD and SIP, it is necessary to enable the Resource Manager functionality. Follow the options below.

 

Endpoint -> DYNAMIC MANAGEMENT -> PROVISINING PROFILES (CHOOSE THE PROFILE NAME IN THE NEXT ABA), EDIT -> SECURITY SETTINGS -> CHOICE BETWEEN THE OPTIONS (OFF, WHEN AVAILABLE, ETC ...

 

OBS .: In the RPD latest version enables encryption is if the room needs, the endpoints change is needed in your settings.

Message 9 of 9