Hello. Now that certification for the GroupSeries has been announced, I would like to address an issue that I have been having with my two 310s that are both running 6.1.1 and connected to Skype online. As far as licenses go, I have the following assigned to each of the accounts that I use to log on to the devices:
Solved! Go to Solution.
welcome back to the Polycom Community.
Are these Invites from a Federated account or similar?
If the Trio running 5.4.5 9111 works and the GroupSeries dows not most likely the missing TNEF Information.
This is a feature we added to the VVX and the Trio and is planned for a future GroupSeries release.
I would suggest you work with Support so they can check this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Yes, the invitations are coming from my domain account which is synced up to Office 365 in the same environment where the accounts for the Trio and 301 accounts live. I am running 184.108.40.20688 on my Trios.
I guess I will contact support.
If anyone else comes upon this thread having the same issue, the solution was pretty simple. Just head to Admin Settings > Network > Dialing Preference and ensure that video dialing order is set to SIP, audio preference 1 is SIP and audio preference 2 is H.323. That did the trick.
This was exactly what we were looking for, worked fantastic! Thank you very much for this, sorry to revive an ancient post but if Polycom could have provided this information in the last 60 days of our clients trying to troubleshoot Skype calling I wouldn't have been searching....
Funny thing is for this scenario (Group500) is that BOTH video preferences 1 and 2 were set to IP H.323 which I cannot seem to do when selecting manually... Looked like a glitch from provisioning or during a software update.
Again, thank you very much!
Can you provide a Poly ticket number so I can ensure this will be linked together?
This happens occasionally to me too. It always seems to align with provisioning. If the GS cant reach its SIP or H323 registrar fast enough, the system defaults the dial preference to whichever protocol it has a active registration with. Even if it straightens itself out, the dial order stick and has to be manually changed