Hello. Now that certification for the GroupSeries has been announced, I would like to address an issue that I have been having with my two 310s that are both running 6.1.1 and connected to Skype online. As far as licenses go, I have the following assigned to each of the accounts that I use to log on to the devices:
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welcome back to the Polycom Community.
Are these Invites from a Federated account or similar?
If the Trio running 5.4.5 9111 works and the GroupSeries dows not most likely the missing TNEF Information.
This is a feature we added to the VVX and the Trio and is planned for a future GroupSeries release.
I would suggest you work with Support so they can check this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Yes, the invitations are coming from my domain account which is synced up to Office 365 in the same environment where the accounts for the Trio and 301 accounts live. I am running 126.96.36.19988 on my Trios.
I guess I will contact support.
If anyone else comes upon this thread having the same issue, the solution was pretty simple. Just head to Admin Settings > Network > Dialing Preference and ensure that video dialing order is set to SIP, audio preference 1 is SIP and audio preference 2 is H.323. That did the trick.