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Camera 2 not responding - HDX 9004

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Advisor

Camera 2 not responding - HDX 9004

I have a HDX 9004 with 3.1.5 with camera two not responding to the remote or web remote. In addition Admin Settings > Camera > Camrea 2 is showing up as an unknown camera.

 

This camera is connected with the HDCI Camera Break-Out Cable and has previously work until today.

 

Thank you.

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Trusted Contributor

Re: Camera 2 not responding - HDX 9004

Obvious question is if all the cables are making connection. If you swap camera 1 and camera 2 inputs what happens? If you swap the cameras at the other end of the cables what happens?

 

Since the detection is not happening that would point to the camera output or the DB9 cable. I would make sure that the DB9 cable has not been damaged.

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Advisor

Re: Camera 2 not responding - HDX 9004

Connections physically appear to be good.When hooking camrea 1 into camrea 2 input, we get no signal. When hooking camera 2 up to camrea input 1. the camrea works but without control.

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Advisor

Re: Camera 2 not responding - HDX 9004

Seems like we've solved this problem by plugging in a new power supply to the affected camera. 

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