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Camera Poly Studio X30 stops (MS Teams firmware 3.6)

SOLVED
Pieter1300
Visitor

Camera Poly Studio X30 stops (MS Teams firmware 3.6)

The video of the Poly disappears after some time. The audio still continues. We need to reset the device when this happens.

 

Firmware is 3.6.0-350035. Provider is Microsoft Teams.

Microsoft Teams, Current Version: 1449/1.0.96.2021070803, Updated on: Aug 5, 2021 12:31:31 AM.
Device Mode, Current Version:1.0, Updated on: Aug 2, 2021 8:29:04 PM.

 

Settings: Video Inputs / Camera Sleep Mode: Save Energy (not: Fast Wake Up).



 

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Camera Poly Studio X30 stops (MS Teams firmware 3.6)

Hello @Pieter1300 ,

 

Also as stated in the release notes:

 

  • When updating to Poly VideoOS 3.6.0, you must restart your system a second time after the update completes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Camera Poly Studio X30 stops (MS Teams firmware 3.6)

Hello @Pieter1300 ,

 

Welcome to the Poly Community.


The community search finds rather quick this other post >here<

 

The next step is to contact our service team so we can establish if our partner Microsoft needs to get involved.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Camera Poly Studio X30 stops (MS Teams firmware 3.6)

Hello @Pieter1300 ,

 

Also as stated in the release notes:

 

  • When updating to Poly VideoOS 3.6.0, you must restart your system a second time after the update completes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 5
Pieter1300
Visitor

Re: Camera Poly Studio X30 stops (MS Teams firmware 3.6)

Thank you for these pointers.

I'll restart the Polys and monitor the devices.


The update is installed automatically. So I don't know if a second reboot is already executed.

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Camera Poly Studio X30 stops (MS Teams firmware 3.6)

Hello @Pieter1300 

 

you would have to manually reboot after the installation.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5