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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

The video of the Poly disappears after some time. The audio still continues. We need to reset the device when this happens.

 

Firmware is 3.6.0-350035. Provider is Microsoft Teams.

Microsoft Teams, Current Version: 1449/1.0.96.2021070803, Updated on: Aug 5, 2021 12:31:31 AM.
Device Mode, Current Version:1.0, Updated on: Aug 2, 2021 8:29:04 PM.

 

Settings: Video Inputs / Camera Sleep Mode: Save Energy (not: Fast Wake Up).



 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Pieter1300 ,

 

Also as stated in the release notes:

 

  • When updating to Poly VideoOS 3.6.0, you must restart your system a second time after the update completes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello @Pieter1300 ,

 

Welcome to the Poly Community.


The community search finds rather quick this other post >here<

 

The next step is to contact our service team so we can establish if our partner Microsoft needs to get involved.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @Pieter1300 ,

 

Also as stated in the release notes:

 

  • When updating to Poly VideoOS 3.6.0, you must restart your system a second time after the update completes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for these pointers.

I'll restart the Polys and monitor the devices.


The update is installed automatically. So I don't know if a second reboot is already executed.

HP Recommended

Hello @Pieter1300 

 

you would have to manually reboot after the installation.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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