It would be great to find out what provider mode was this tested with and/or was this in device mode?
Is this a day 1 issue or only something that recently happened?
I would suggest you work with the Poly support team in your region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's