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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-25-2021 07:06 AM

HP Recommended

Hi Team：

     I use Polycom Stuido X50 as device mode.Sometime I plus the hdmi & usb cables into laptop,the Teams app will lost the camera vedio,but the audio is ok.I'm sure the connections are working.If this happen,I need to restart X50.

     The version:3.3.2-286154.

7 REPLIES 7

‎04-26-2021 11:34 AM

HP Recommended

Hello @albertzhou ,

 

Welcome back to the Poly Community.


Not via the Web UI but you could set yourself a Cron job on a Linux or Windows machine and use the REST API:

 

May 19, 2020 Question: Does a Poly G7500 or Studio X50/X30 support REST API?
Resolution: Details on this can be found in the Poly VideoOS REST API Reference Guide >here< or >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-25-2022 10:09 AM

HP Recommended

We're on the latest version using it in Teams mode and this is still an issue. I think I will need to use the API to schedule a periodic restart. Did periodically restarting actually work for you though? If so, how often do you do it? I find the problem usually surfaces after 1-2 weeks of the device being powered on so I'm thinking I should restart daily or weekly.

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‎10-12-2022 01:29 AM

HP Recommended

Hi Adam, 

 

Having the exact same problem here. Just updated to the latest firmware as well but still the issue occurs. 

 

I have just setup the reboot to happen every week (Sunday OOH) and ill post again in a couple weeks to see if that has fixed the issue. 

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‎10-13-2022 02:00 AM

HP Recommended

Hello, How did you get the Polycom unit to automatically restart?

 

I would like the device to reboot daily automatically, is this possible?

 

Thanks in advance

 

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‎10-13-2022 02:14 AM

HP Recommended

Hello @JJ1

 

simply check this reply >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-22-2023 08:54 AM

HP Recommended

How are you auto rebooting the Poly X50's?  I see that someone mentioned REST API but, wasn't sure if that was the solution everyone was using.
Is there a way to setup auto reboot using Poly LENS?

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‎02-22-2023 09:09 AM

HP Recommended

Hello @MBrady  and all,

 

It is possible to use Microsoft Teams Admin Center and select Restart per device. You may add a scheduled time when the task is expected.

 

image

 

 

The other way is the REST API >here<

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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