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Can't Answer Call From Lynn

Occasional Visitor

Can't Answer Call From Lynn

Hello

 

I am working on deploying our HDX 7000.  I have configured it for Lynn integration.  I do not have the RTV license.  When the HDX dials out to the Lynn user it works fine.  When a user tries to open a video session with the HDX it just rings.  I have set it to automatically answer but that does not help.  I have tried hitting the answer button on the controller and on the web interface controller.  Neither options will answer the call.  Any help would be appreciated.

 

Jay

Message 1 of 4
3 REPLIES 3
Polycom Employee

Re: Can't Answer Call From Lynn

Do you mean microsoft lyncs integration?

Is the user call from your internal network or from from the web (other side of your firewall).

 

Message 2 of 4
Occasional Visitor

Re: Can't Answer Call From Lynn

Yes I meant Lync.  The spell check feature turned it into Lynn.  I have figure out this portion of the problem.  If my HDX initiates the call the endpoint does not have to have a web camera.  If the Lync client initiates the call they must have a web camera installed.  There is no way to answer a call without the endpoint having video.

Message 3 of 4
Visitor

Re: Can't Answer Call From Lynn

We don't have Lync (yet), but still use OCS2007R2

This has separate option to make voice call or video call to another OCS client.

Has this disappeared with Lync?

 

Regards,

Pieter