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I have searched and can't find an answer that fits my specific situation.

 

We have 10 Group 500 series codecs throughout the company (different offices).  I was trying, for the first time, to apply software updates and was successful with the first two.  The next two said they were unable to access the server ("polycom" for all),  The fifth one worked successfully.  My other codecs aren't powered on right now.

 

We are all on the same MPLS network behind the same hosted firewall.

 

The two that fail to connect still fail to connect.  I have been trying for about 4 hours, off and on.

 

Any suggestions?  Thanks!

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