Hi @El-vice Bloom,
give us more info, please. Does the LED work or any other LED (network) or is it completely dead? Can you ping your HDX? Is it reachable via GUI?
Did you try a factory reset? How to perform a reset have a look here:
Hello @El-vice Bloom ,
Welcome to the Poly Community. Usually, we ask for this:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Within this official Poly hosted and moderated Community we cannot support any post's about repairing Poly equipment as this may place users in danger.
Posting a serial will enable us to look up the history of a device and point out potential partners who can help you RMA the unit.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello @El-vice Bloom ,
You still have not provided a serial number so we could, for example, look up the manufacturing date of the unit. Like with everything electronic things can break after prolonged usage.
Was there maybe some lightning strike or a simple power cut?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello @El-vice Bloom ,
Video Communications Sarl sold the 8215240DBC4CCR back in 26/02/2016.
I would not assume for this to happen but again we can only find this out if this comes into Poly via an RMA.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier