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Can the Group 500 Support Direct Dialing to Teams Users via RealConnect?

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Occasional Advisor

Can the Group 500 Support Direct Dialing to Teams Users via RealConnect?

We have Trio 8800s and Group 500s in our environment. With Trio 8800 we are able to search for a user from the Exchange directory and do a direct video call on SIP dial with RealConnect. The same does not seem to work or can be done for our Group 500s. I've changed the dialing preference from IP H.323 to SIP and vise versa with no success. Does the Group 500 not support direct dialing of Teams users? It is silly to need to schedule a teams meeting via Outlook just to video call one person ad-hoc.

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Polycom Employee & Community Manager

Re: Can the Group 500 Support Direct Dialing to Teams Users via RealConnect?

Hello @Midnite8 ,

 

Welcome back to the Poly Community.

 

In order to help us volunteers not having to ask questions over and over and get all details in the 1st post, I suggest you check the communities Must Read First and the FAQ reference as we state the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Trusted Contributor

Re: Can the Group 500 Support Direct Dialing to Teams Users via RealConnect?

Hi @ 

no, adhoc Teams calls via RealConnect are not possible, you need a native Teams device.

Wondering why your Trio does?! Is it in Teams mode? 

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Frequent Advisor

Re: Can the Group 500 Support Direct Dialing to Teams Users via RealConnect?

Lol.  I was thinking the same thing!  

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