Plantronics + Polycom. Now together as Poly Logo

Can the remote control the camera in Zoom Room mode?

jpomph
Occasional Visitor

Can the remote control the camera in Zoom Room mode?

I have a G7500 with Eagle Eye IV camera. The G7500 is running in Zoom Room mode. The remote was successfully paired. I cannot control the camera Pan/Tilt/Zoom with the remote.

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Can the remote control the camera in Zoom Room mode?

Hello @jpomph 

 

a good start for all the volunteers here would be to provide the Minimum required information 

 

please start with the current software version 

 

replied via a mobile device 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
jpomph
Occasional Visitor

Re: Can the remote control the camera in Zoom Room mode?

It is running the newest software as of today. System 3.5.0-344025. Zoom 5.6.6.1240.

Message 3 of 3