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Cannot Enable “Allow Video Display on Web”

Occasional Contributor

Cannot Enable “Allow Video Display on Web”

I am unable to select, "Allow Video Display on Web" from my codec.


am aware how to naviagete to the actual selection page, and also that  you can't select it remotely from the web for security purpose. Although, when I  use the remote control in the room, the selection box remains greyed out and will not  allow selection.


I have no provisions set-up on this HDX 8000, and would appreciate advice on setting this up...


I am able to remote view into another rooms with the same model, and set-up.


What am I missing? Thanks



Message 1 of 5
Polycom Employee & Community Manager

Re: Cannot Enable “Allow Video Display on Web”

Hello grassivj,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Occasional Contributor

Re: Cannot Enable “Allow Video Display on Web”

Software Version is...     3.1.11-53024



Message 3 of 5
Polycom Video EP PLM
Polycom Employee & Moderator

Re: Cannot Enable “Allow Video Display on Web”

What is your security profile setting?  Setting it in the higher modes will not allow this to be changed.


From the HDX admin Guide: 

Allow Video Display on Web (this setting is unavailable when the Security Profile is set to Maximum)

Message 4 of 5
Occasional Contributor

Re: Cannot Enable “Allow Video Display on Web”

Upgraded this codec to 3.1.12 and still can not enable remote view. 

Security setting is set to minimum. 

Yet, the check box is still greyed out.

What else can I do? 

Message 5 of 5