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Cannot add 223.x.x.x in Polycom RealPresence Desktop (RPD) in Favorite

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Occasional Contributor

Cannot add 223.x.x.x in Polycom RealPresence Desktop (RPD) in Favorite

Hi All,

 

  When I add an IP 223.x.x.x in RPD favorite, it rejects because 223 and 240 to be used for multicast. However, multicast range is from 224.0.0.0 to 239.255.255.255. Is It a bug?

 

  For workaround, I add the 223.x.x.x into a xml and then import to favorite.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Cannot add 223.x.x.x in Polycom RealPresence Desktop (RPD) in Favorite

Hello @Kevin Ng ,

 

welcome to the Polycom Community.

 

Our engineering team was able to reproduce this and we are tracking this under EN-127426. We will update this post once this is potentially fixed.


Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Cannot add 223.x.x.x in Polycom RealPresence Desktop (RPD) in Favorite

Hi Sir,

 

  Do you have update? Thanks!

 

Regards,

Kevin

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Cannot add 223.x.x.x in Polycom RealPresence Desktop (RPD) in Favorite

Hello @Kevin Ng ,

 

welcome back to the Poly Community.

 

You never posted the Version where you experience the issue but I believe we fixed this in RPD 3.10.0

 

Could you test this and if this still fails open a ticket with our support team?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4