Plantronics + Polycom. Now together as Poly Logo

Cant send content

Occasional Visitor

Cant send content

While im in a conference via the rmx 2000, i cant share content with ppcip. It says that the video codec can not initialize.

but if i call directly to another end point it works fine.

Im using  NAT in one of my end points, however people plus content doesnt work with any of the other 31 sites.

 

What can i do?

 

Message 1 of 2
1 REPLY 1
Highlighted
Occasional Contributor

Re: Cant send content

I have two users that can not share content to a Polycom HDX 7000 using the People + Content IP application version 1.3 but has worked on this HDX previously. I was able to test on other HDX and Group Series endpoints and its working.

 

PPCIP ver 1.3  (ver1.3.0.510)

 

Model: HDX 7000 HD
Hardware Version: C
Software Version: Release - 3.1.5-5568

Message 2 of 2