Hello we've multiply systems of polycom all hdx 6000.The video image is perfect, but the sound is awefull, is it possible to just increase the audio bitrate and downgrade the video quality? Already thanks alot, the ping is from here (netherlands) to Tucker (America) average 149ms..
Solved! Go to Solution.
Unfortunately you can not change the audio bitrate on its own. The audio codec is negotiated during caps exchange and depending on the call speed with take the highest common denomenator between the codecs. You can force the codec into basic mode for testing (system/admin/network/call preferences). This will force the audio to G.711 and the video codec to H.261. If the issues still exist increasing the bitrate would probably make the issue worse anyway as your issue is more than likely related to packet loss/jitter/high RTD.