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Change meeting provider remotely for Poly X30 with configuration file

avs
Occasional Advisor

Change meeting provider remotely for Poly X30 with configuration file

After upgrade to Firmware 3.4.0 the device rebooted into Poly mode.

We have no local IT at the site to provide instructions on switching the mode vie web-UI

Is there a way to change meeting provider remotely by pushing config file from Poly Lens for Poly X30?

Thanks,

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Change meeting provider remotely for Poly X30 with configuration file

Hello @avs ,

 

Welcome to the Poly Community.

 

Within Lens go to Manage > Inventory > Select the device > Settings > General Settings > Provider


Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
avs
Occasional Advisor

Re: Change meeting provider remotely for Poly X30 with configuration file

Is this for Poly Lens On-prem?

There is no option to switch meeting provider with Poly Lens Cloud from what I can tell.

https://share.getcloudapp.com/12uAZA4n

Thanks,

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Change meeting provider remotely for Poly X30 with configuration file

My private account:

SteffenBaierUK_0-1620753419431.png

 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
avs
Occasional Advisor

Re: Change meeting provider remotely for Poly X30 with configuration file

@SteffenBaier Is the screenshot provided from Poly Lens Cloud (free version)?

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Change meeting provider remotely for Poly X30 with configuration file

Yes

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
avs
Occasional Advisor

Re: Change meeting provider remotely for Poly X30 with configuration file

@SteffenBaierUK Strange my account does not have that option. Could you advice on a reason for that?

https://share.getcloudapp.com/llu5p5Pg

Message 7 of 9
Brandon_Guy
Polycom Employee

Re: Change meeting provider remotely for Poly X30 with configuration file

Your device was only onboarded with PIN/QR Code. You will need to use Lens Device Provisioning in order to get the full compliment of configuration customization.

 

You can enable this on your account under Manage Accounts > Device Provisioning.  Then on your PolyOS Device you would configure this under Servers > Provisioning Server.

 

Provisioning Video · (poly.com)

 

 

Message 8 of 9
avs
Occasional Advisor

Re: Change meeting provider remotely for Poly X30 with configuration file

@Brandon_Guy makes sense. Thank you so much! I will configure Provisioning Server address for Poly X30 manually. Thanks,

Message 9 of 9