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Configuration problems between HDX and 802.1x

Vero
Occasional Advisor

Configuration problems between HDX and 802.1x

Hello,

 

I need configure my HDX system with 802.1x and I made the autentication with the ID and password but the HDX didn´t send back the response and fails the connection.

 

The HDX's firmware is 3.0.2 and the type of the encryption is EAP - TLS.

 

Somebody can tell me if exist another procedure to make this or if am I missing something?

 

Thank you,

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Configuration problems between HDX and 802.1x

Hello Vero,

 

you had already replied => here <= before starting this new post.

 

Our current 802.1X implementation on HDX systems supports RFC 2716 only. Other protocols are not supported.

 

Can you provide some details if your system requires RFC 5216?

 

Best regards

 

Steffen Baier

 

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Configuration problems between HDX and 802.1x

Hellol,

 

In addition would you have the information what Version of EAP is being used?

 

If it is EAP Version 3 the HDX does not currently support this.

 

Please raise a ticket via Polycom support and quote VIDEO-107246.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Vero
Occasional Advisor

Re: Configuration problems between HDX and 802.1x

Hello,

 

The authentication is through a digital certificate with the protocol EAP/TLS in all version of SSL. The problem is when I install the certificate in the HDX the authentication request doesn´t send it to ACS. The ACS is a Cisco ACS 5.3.

 

Can you tell me the procedure to make this authentication?

 

Thank you

Message 4 of 4