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Configuring HDX8000 IP address without web interface

Occasional Visitor

Configuring HDX8000 IP address without web interface

We recently migrated our HDX8000 to a new domain that uses DHCP, but our VTC unit has a static IP address. Apparently the static IP was not reserved and there's now an IP conflict. Is there any way to update the IP information without having access to the Web Interface?

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Polycom Employee & Community Manager

Re: Configuring HDX8000 IP address without web interface

Hello @jasonmcgee79 ,


Welcome to the Poly Community. Usually, we ask for this:

I assume you have the remote for the device?


Press the Home key => System => Admin Settings => and navigate to the network menu.


The above may need the Admin Password. Alternatively factory restore the Unit to the Out of Box state. You will lose any applied licenses.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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